Privacy Policy

1. Introduction

This Privacy Policy describes how AtWorks (“we,” “our,” or “us”) collects, uses, and shares information in connection with your use of our software applications and services (collectively, the “Service”). This policy applies to both our online services and downloadable software components.

We are committed to protecting your privacy and ensuring you have a positive experience when using our software and services. This policy outlines our data handling practices and the choices you have regarding how your information is collected and used.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use the Service, and information from third-party sources. The types of information we may collect include:

2.1 Information You Provide

• Account Information: When you register for an account, we collect your name, email address, and other contact details.
• Payment Information: If you make a purchase, we collect payment details, billing address, and other information necessary to process your payment. Full payment information is processed by our secure payment processors and is not stored on our servers.
• License Information: When you activate the software, we collect information related to your license key and software activation.
• Customer Support: Information you provide when you contact us for customer support.
• Other Information: Any other information you choose to provide, such as when completing forms or surveys.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you use the Service, including features you use, time spent on the application, and other usage statistics.
• Technical Information: We collect information about your device, operating system, browser type, IP address, and other technical details when you use our online services.
• Software Information: For desktop applications, we collect information about your software version, system configuration, and performance data to improve functionality and troubleshoot issues.
• Error Reports: If the software crashes or encounters errors, diagnostic information may be sent to us to help improve the software.

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Business partners
• Distribution platforms
• Payment processors
• Other users who may invite you to use the Service

3. How We Use Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving the Service

• Delivering the features and functionality of AtWorks
• Processing and fulfilling orders and licenses
• Providing customer support and responding to requests
• Analyzing usage patterns to improve the Service
• Developing new features and functionality
• Fixing bugs and resolving technical issues

3.2 Communication

• Sending administrative messages, updates, security alerts, and support messages
• Providing information about new features or products
• Responding to your comments and questions
• Conducting surveys and collecting feedback

3.3 Security and Compliance

• Verifying license authenticity and preventing unauthorized use
• Detecting and preventing fraudulent transactions
• Protecting against harmful or illegal activity
• Complying with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Customer support services
• Analytics providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Storage and Security

We use commercially reasonable technical and organizational measures to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of electronic transmission or storage is 100% secure.

5.1 Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.

5.2 Security Measures

We implement various security measures, including:

• Encryption of sensitive information
• Secure server infrastructure
• Regular security assessments
• Access controls for our systems

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Control

You may have the right to:

• Access the personal information we have about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing of your information
• Receive your information in a portable format

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

6.2 Account Information

You can update certain account information by logging into your account settings. If you wish to delete your account, please contact us directly.

6.3 Communications Preferences

You can opt out of receiving promotional emails from us by following the instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

7. Cookies and Tracking Technologies

8.1 Cookies

We and our service providers may use cookies, web beacons, and similar technologies to collect information about your use of our websites and online services. You can control cookies through your browser settings and other tools.

8.2 Analytics

We may use analytics services to help us understand how users interact with our software and services. These services may collect information about your use of the Service and use cookies and similar technologies to identify you.

8. Children’s Privacy

AtWorks is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the bottom of this policy. For significant changes, we will provide a more prominent notice, which may include an email notification.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email:
• Phone: +91 7824000020
• Postal Address: AtWorks, ℅ M/S The Binary Workshop, 180, Nehru Nagar 1st Main Road, Perungudi, OMR, Chenna, TN 600096 India

11. Additional Information for Specific Jurisdictions

11.1 For European Users

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.

Legal Basis for Processing: Our legal bases for processing your personal information include:

• Performance of a contract when we provide you with the Service
• Legitimate interests, which include providing and improving the Service
• Compliance with our legal obligations
• Your consent, where applicable

Data Protection Rights: In addition to the rights described elsewhere in this policy, you may have the right to:

• Lodge a complaint with a supervisory authority
• Withdraw consent at any time, where processing is based on consent

11.2 For California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA) may provide you with additional rights regarding your personal information.

California Privacy Rights: You may have the right to:

• Know what personal information we collect about you and how it is used and shared
• Delete personal information collected from you
• Opt-out of the sale or sharing of your personal information
• Non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the information in the “Contact Us” section.

Last Updated: January 1, 2025